SHIPPING AND RETURNS
We ship worldwide from Marrakech, Morocco, Istanbul, Turkey, and Champlain, New York.
Shipping is free for orders of over US$150.
We use Aramex, DHL and Fedex for shipping. We will send you a tracking number once your order is ready to ship.
Unfortunately, we have no control over shipment once a package departs our warehouse. If there are any issues with delivery for reasons out of our control (address provided to us is not accurate, issues within the shipping company, customs holds or other logistics issues) we are not responsible for shipping delays. We are not responsible for errors made by the shipping carrier, such as delayed items or lost packages.
Unless the item was damaged in transit, all sales are final.
If there are damages to the items you ordered, please let us know within 2 business days after delivery.
Duties and Taxes
There is a trade agreement between Morocco and the US. There are no duties or taxes to pay. For all other countries, please consult with your customs agency to determine the duties and taxes you will pay when receiving your order.
We have operations in the US and Canada. Orders to New York addresses are charged a 8% sales tax fee. GST is added to Canadian orders.